Complaints Tracker allows members of the public to register complaints, compliments, suggestions and FOI requests using a channel of their choice; either directly using a standard web form or indirectly through email, telephone, post or in person.
You need Complaints Tracker if...
... your customer complaints processes are not unified across all contact channels
... your current system / spreadsheet does not effectively workflow customer complaints and compliments to the necessary person for resolution
... your current system does not tell me when I need to respond to a complaint, compliment, comment, FOI, DPA or Ombudsmen enquiry
... your current system does not give me adequate reporting options or provide a single overview of all my complaints, compliments, comments, FOI, DPA or Ombudsmen enquiries
... you are fed up with having to use multiple systems to handle complaints, compliments, comments, FOI, DPA or Ombudsmen enquiries
To find out more about the benefits of using Complaints Tracker, please click the button below.
Complaints Tracker is completely flexible, giving you the freedom to choose which channels, locations and services you want to analyse, and when.
Effectively handling complaints is just one way that Complaints Tracker benefits local authorities...
To find out more about the system works and our methodology, please click on the link below
10 Steps to Success
Complaints Tracker has been designed to allow local authorities to effectively manage 'formal' customer contacts which require resolution within corporate or legislative timescales.
To learn more about our 10 steps to success - please click on the button below.